Feedback is a powerful tool – a catalyst for continuous improvement and employee retention. When used effectively, it can accelerate learning, improve performance, and detect subsurface issues before they become full-blown problems. A work environment rich in feedback tends to have better communications and more motivated, productive employees.
Feedback Rich Environment - The Impact
Two of the most cited reasons for employee turnover are:
Adept feedback can address these concerns and create a cascade effect on the overall work environment and guest experience, impacting:
Creating a Feedback Rich Environment
Feedback is as essential for developing, encouraging and reinforcing employee behavior, as it is for error detection and correction. So how can managers cultivate a feedback rich environment?
Hospitality Benefits suggests incorporating these four strategies:
An environment rich in effective feedback sends many positive signals – it signals to employees that you care; it signals to stakeholders and owners that growth and productivity are top priority; and, it signals to guests and others with whom you interact, commitment to continuous improvement.
It's worth repeating… when used effectively, there is no downside to embracing a culture of constructive feedback. Give it generously, and receive it graciously.
If you would like to learn more about how we can help you promote employee engagement and appreciation of their benefits, with an eye toward health cost management, please contact Hospitality Benefits at 703-810-3700 or firstname.lastname@example.org.
About Hospitality Benefits: Empowering leading hotel companies to lower healthcare costs by bringing hospitality companies onto one purchasing platform and equipping HR and hospitality leaders with tools and services to manage staff, compliance, employee appreciation and understanding of their benefits. Because our staff has an unprecedented blend of hospitality know-how and benefits expertise, we understand your priorities and deliver services seamlessly in a manner traditionally enjoyed by only the largest companies in the industry. To get in touch and/or learn more about how we can help you contain those ever-growing (and threatening) healthcare costs, visit www.hospitalitybenefits.com.